ISO 20000-1 : 2011
IT Service Management
ISO 20000-1 : 2011 is a Standard of requirements that defines how an organisation controls it's service provision in terms of the design, transition, delivery and improvement of services that provide value for both the customer and the service provider. It is based around four key service management processes - Service Delivery, Control, Resolution and Relationship Management.
ISO 20000-1 Benefits
- Achieve international best practice standards of IT service management
- Develop IT services that are driven by and support business objectives
- Integrate people, processes and technology to support business goals
- Put in place controls to measure and maintain consistent levels of service
- ISO/IEC 20000-1 : 2011 is compatible with ITIL to support continual improvement
