ISO 20000
IT Service Management
ISO 20000 Overview
ISO 20000-1:2018 is a Standard of requirements that defines how an organisation controls its service provision in terms of the design, transition, delivery and improvement of services that provide value for both the customer and the service provider. It is based around four key service management processes - Service Delivery, Control, Resolution and Relationship Management.
ISO 20000 Benefits
- Achieve international best practice standards of IT service management.
- Develop IT services that are driven by and support business objectives.
- Integrate people, processes and technology to support business goals.
- Put in place controls to measure and maintain consistent levels of service either internally or outsourced.
- ISO/IEC 20000 is compatible with ITIL (Information Technology Infrastructure Library) to support continual improvement.
- Gives confidence to customers about the delivering capability through use of IT infrastructure.
