ISO 20000-1 Overview
ISO 20000-1 defines how an organisation controls IT service provision in terms of the planning, design, transition, delivery and improvement of services that provide value for both the customer and the service provider.
Benefits of achieving ISO 20000-1 Certification
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Identify and reduce service delivery risks
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Increase resilience in your services
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Manage demand and capacity
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Build confidence with your clients
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Manage problems and incidents effectively
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Continually improve service delivery
Why ISO 20000-1?
ISO 20000-1 certification helps organisations to meet their service delivery requirements and service level agreements. The framework of requirements helps you to build relationships with customers and suppliers, manage demand and capacity, design and manage services and manage problems and incidents.
Enquire about ISO 20000-1 certification now
ISO 20000-1 Certification Costs
| Annual Turnover | Cert Cost (£) | Annual Cost (£) |
|---|---|---|
| Up to £100,000 | 1,995.00 | 850.00 |
| £100,000 - £250,000 | 2,495.00 | 950.00 |
| £250,000 - £500,000 | 2,995.00 | 1,050.00 |
| £500,000 - £1 Million | 3,495.00 | 1,150.00 |
| £1 - £1.5 Million | 3,995.00 | 1,250.00 |
| £1.5 - £2 Million | 4,495.00 | 1,350.00 |
| £2 - £3 Million | 4,995.00 | 1,450.00 |
| £3 - £5 Million | 5,495.00 | 1,550.00 |
| Over £5 Million | Subject to separate quotation | |
Please note: All of the above fees are per certification, based on one location and exclusive of VAT which is chargeable at the prevailing rate. Travel and accommodation are only charged on the UK mainland under exceptional circumstances. Companies from outside mainland UK and multiple sites are quoted separately & may be subject to travel & accommodation costs.
ISO 20000-1 Case Studies
Your ISO 20000-1 Certification in 6 Simple Stages
Enquire NowClient Agreement
- Agree the service you require with respect to ISO 20000-1 Certification and sign a client agreement
- Pay 25% of the certification fee as a deposit
- Book your assessment date and we will email confirmation.
- CQS will then issue you with a Pre-Assessment Pack of Information Technology Service Management System documents for you to complete prior to booking your assessment.
Complete Pre-Assessment Documentation
- Complete the Pre-Assessment Documentation and email to the office for review
- Your appointed Assessor will review the Pre-Assessment Documentation and your assessment date will be confirmed.
Assessment
- Audit of your current procedures and working practices
- Issue of assessment report detailing the findings and areas to be addressed to achieve certification to ISO 20000-1 Certification
- Assistance with the issue of template documentation required to meet the requirements of the Standard
Completion of Outstanding Actions
- Your ISO 20000-1 Assessment Report will detail actions required in order for you to meet the requirements of the Standard
- You must implement these actions in the timeframe between your Assessment and your Certification Audit
Completion of Outstanding Actions
- Further Audit of your Information Technology Service Management System procedures and working practices to confirm that you have rectified the areas highlighted in your Assessment
- Discussion to confirm your understanding of commitment required to maintain your certification
- Certificate and logo presentation upon successful completion of your Audit.
Annual Audit
- Surveillance Audits of your Information Technology Service Management System to confirm that you still meet the requirements of the ISO 20000-1 Standard
- CQS will issue a new certificate every 3 years upon successful completion of your ISO 20000-1 audits.
ISO 20000-1 Implementation Training Courses
CQS (Certified Quality Systems) Limited can provide you with ISO 20000-1 Implementation Training which can be carried out on your premises or remotely for as many delegates as required.
A training pack on the ISO 20000-1 standard will be supplied to each delegate on the course and all attendees will receive a certificate on completion.
The course will cover the aims of an IT Service Management System, risk based thinking, the ISO 20000-1 clauses and the concepts of planning, performing, documenting, communication, evaluation and follow up activities that need to take place during the Internal Audit of your anti bribery management system. The training provided is a mixture of direct discussion, interactive exercises and workshops which together help to encourage the participation of the attendees.
Internal Audit is a key component in monitoring and measuring the performance of your ISO 20000-1 IT Service Management System processes and an effective tool for enabling continual improvement so it is important that the Internal Auditor or Internal Audit Team have the knowledge required to implement this management tool effectively.
Internal Audit is also a useful business tool to help develop the skills of your staff to interrogate other business areas that may not be related to management systems. This course will help to develop the analytical skills of staff members which can be utilised in other areas of your business.
| Course Costs | |
|---|---|
| Delegates | Cost (£) |
| Up to 8 | 450.00 |
| 9 - 12 | 600.00 |
| 13 - 15 | 750.00 |
| 15+ | Quotation needed |
ISO 20000-1 Certificate Transfer
If you already have ISO 20000-1 Certification and would like to transfer your certification to CQS we can carry out this process as follows:-
1.Assessment
- Desktop review of your information technology service management system documentation
- Site based Audit of your information technology service management procedures and working practices
- Issue of an ISO 20000-1 assessment report detailing the findings and areas to be addressed to achieve certification
ISO 20000-1 Certification Audit
- Further Audit of your environmental procedures and working practices to confirm that you have rectified the areas highlighted in your Stage 1 ISO 20000-1 Assessment
- Discussion to confirm your understanding of commitment required to maintain your ISO 20000-1 certification
- Certificate and logo will be issued upon successful completion of your Audit and payment of 75% balance of the certificate fee.
Annual Audit
- Surveillance Audits of your information technology service management system to confirm that you still meet the requirements of the ISO 20000-1 Standard
- Issue new certificate every 3 years upon successful completion of your ISO 20000-1 annual audits.
